FAQ
1. How does it work?
For any cancellations received up to 5 working days prior to your trip, we can offer a full refund or reschedule to a later date. Cancellations received within 5 working days of your trip are not eligible for refunds or date amendments as rafts have been allocated and staff rostered. For bookings with 4 or more rafts, any cancellations received within 10 business days prior to arrival are subject to 100% cancellation charge. All cancellations or amendments must be received in writing by emailing info@rafting.ie
Booking Cancellations for Camps- Cancellations received up to 1 calendar month prior to start date are eligible for a full refund, any cancellations received after this time are subject to 100% cancellation charge.
Please note; Rafting.ie reserves the right to refuse a participant take part in activities should it deem necessary to do so. This includes participants not complying with safety rules and advise or who is deemed to be under the influence of drugs or alcohol. No refunds will be given under these circumstances .
For Tubing and Raft rentals a helmet and PDF are provided. Wetsuits are not provided but are available for rental if desired. We recommend that you were comfortable clothing and bring spare shoes as your feet may get wet.
You can book and pay via our website up to 24 hours prior to the activity date . For bookings within 24 hours please contact the office on 01 6264363 or email info@rafting.ie We have a secure portal for our bookings and our consent form is online to reduce our impact on the environment.
Please note; Rafting.ie reserves the right to refuse a participant take part in activities should it deem necessary to do so. This includes participants not complying with safety rules and advise or who is deemed to be under the influence of drugs or alcohol. No refunds will be given under these circumstances.
Please endeavour to arrive at least 30 minutes before your scheduled start time. Please note that as we are working to a schedule we may not be able to accommodate late arrivals and will not be in a position to refund these bookings.
Canoe Centre | Rafting.ie reserves the right to refuse any participant admittance to an activity should we deem them not fit to partake. Reasons may include but are not limited to suspicion the participant is under the influence of alcohol or drugs. No explanation from the Company is needed in such a case and no refund will be provided.
Booking Cancellations- For any cancellations received up to 5 working days prior to your trip, we can offer a full refund or reschedule to a later date. Cancellations received within 5 working days of your trip are not eligible for refunds or date amendments as rafts have been allocated and staff rostered. For bookings with 4 or more rafts, any cancellations received within 10 business days prior to arrival are subject to 100% cancellation charge. All cancellations or amendments must be received in writing by emailing info@rafting.ie
Booking Cancellations for Camps- Cancellations received up to 1 calendar month prior to start date are eligible for a full refund, any cancellations received after this time are subject to 100% cancellation charge
Please understand that short looped trips and tubing are subject to rescheduling or cancellation due high water levels.
All technical equipment will be provided (safety equipment etc.) , however you should bring:
- An old pair of runners/trainers/sports shoes is mandatory.
- Shorts, T-Shirt & or swimwear to wear underneath a wetsuit if you choose to use one.
- A towel for showers afterwards.
For Raft Rental , we provide a buoyancy aid and helmet. Wetsuits and Cags are available for rental.
We do welcome customers to bring their own wetsuits & wet shoes. However flip-flops and crocs are NOT suitable, we suggest an old pair of runners/trainers!
Covid Compliance
We are totally committed to providing a safe and healthy workplace for all our workers and customers. We are proud holders of the Failte Ireland Covid 19 Safety Charter.
